Privacy Policy

Effective Date: [25/03/2025]

Welcome to Zepet.in (“we,” “our,” or “us”). Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, services, and premium plans.

1. Information We Collect

We collect the following types of information when you use Zepet.in:

a) Personal Information

  • Name

  • Email address

  • Contact details

  • Payment information when purchasing premium plans

  • Pet-related information (e.g., name, breed, medical history)

b) Account Information

  • Username and password

  • Preferences and settings

  • User interactions with our chatbot and other services

c) Payment Information

  • When you subscribe to our premium plans, we collect billing details, transaction history, and necessary payment processing information. We use third-party payment processors to handle transactions securely.

d) Automatically Collected Information

  • IP address

  • Device and browser details

  • Usage data (e.g., pages visited, interaction logs)

  • Cookies and tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and improve our services

  • To personalize user experience

  • To process transactions and manage subscriptions

  • To send service updates and promotional emails

  • To respond to customer inquiries and provide support

  • To ensure security and prevent fraud

3. Data Sharing and Disclosure

We do not sell or rent personal data. However, we may share user information with:

  • Service Providers: Third-party vendors who assist in payment processing, hosting, analytics, and security.

  • Legal Compliance: If required by law or to protect rights, safety, or property.

  • Business Transfers: In case of mergers, acquisitions, or asset sales.

4. Data Security

We implement industry-standard security measures to protect user data, including encryption, secure payment gateways, and access controls. However, no method of transmission over the internet is 100% secure.

5. User Rights and Choices

You have the right to:

  • Access, update, or delete your personal data

  • Manage cookie preferences

  • Opt-out of marketing communications

  • Deactivate or delete your account

For any data-related requests, contact us at contact

6. Cookies and Tracking Technologies

We use cookies to enhance user experience, track website performance, and deliver personalized content. Users can manage cookie settings through their browser.

7. Children’s Privacy

Zepet.in is not intended for children under 13. We do not knowingly collect data from minors. If you believe we have inadvertently collected such information, please contact us.

8. International Data Transfers

If you access our services from outside [INIDIA], your data may be transferred and processed in jurisdictions with different data protection laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Users will be notified of significant changes via email or on our website.

10. Google User Data Collection and Use

  • What We Collect: With your consent, Zepet.in accesses:
    • Google Calendar: Event details (e.g., time, title, description) to schedule and manage telemedicine appointments.
    • Google Meet: Data necessary to create video meeting links for consultations.
  • How We Use It: We use this data to:
    • Add and manage appointment events on your Google Calendar.
    • Provide Google Meet links for video consultations between you and veterinarians.
    • Sharing:
      • Appointment details (e.g., time, Google Meet link) are shared with the veterinarian you book through Zepet.in.
      • Google user data is processed via Google APIs and not shared with other third parties, except as required to deliver the service (e.g., Amelia plugin integration) or comply with legal obligations. 
        •  
  • Security: Data transmitted to Google Calendar and Google Meet is encrypted in transit by Google’s infrastructure. We implement reasonable measures to protect your data within Zepet.in.
  • Your Rights: You can revoke our access to your Google account at any time via your Google Account settings (myaccount.google.com/permissions). To request deletion of Google-related data stored by Zepet.in, contact us at info@zepet.in
  • Google Policies: Our use of Google Calendar and Google Meet APIs complies with Google’s Privacy Policy (available at policies.google.com/privacy) and API Services User Data Policy.

11. Contact Information

For privacy concerns or questions, reach us at:

  • Email: info@zepet.in

  • Address: Morbi, gujarat, india

By using Zepet.in, you agree to the terms outlined in this Privacy Policy.